terms & conditions
GENERAL TERMS
All drawings completed by the artist will contain their signature, this must not be removed.
Prices are subject to change but you will not be charged more than what you are quoted.
The artist has the right to reject any commission for any reason.
COPYRIGHT/USAGE
The artist retains full copyright on all artwork that is produced, including mock-ups and prints. When a portrait is commissioned I reserve the right to display it in my website gallery and on my social media pages. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences.
PAYMENT
Payment in full is required upon completion of the portrait. Payment must be made in full before the portrait is sent to you. You can also pay via monthly instalments as long as payments are complete for the drawing of the portrait is due to commence. I accept PayPal or Credit Cards via a PayPal invoice for international payment and bank transfer for UK payments.
Most items are shipped within 3-5 business days from portrait completion.
Please be aware that I work on a first come first serve basis and waiting times can take up to 4 months so please contact me to make sure your portrait can be complete and delivered in the time you need.
SHIPPING
All orders are shipped securely with a tracking number to the address you provide. If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order.
CANCELLATIONS/REFUNDS
Clients have a 7 day money back guarantee from the date of paying their first instalment/in full to cancel their order, in which they will receive a full refund. Cancellations must be made by email, upon cancellation clients will lose their place in my waiting list. If clients cancel their order after 7 days have passed, the payment amount will be retained as loss of business, to cover the artist’s time, administration, emails, mock-ups, payment fees.
If clients cancel their order and work has commenced on the portrait, all payments will be retained to cover the artist time, administration, materials used. I reserve the right to profit from the portrait in anyway I see fit. Please contact me if you have any problems with your order and I will do my best to resolve any issue(s). I strive for excellent feedback and customer service, so don't hesitate to message me with any issues.
If for any reason I am unable to start your commission, any payments made will be refunded.
CHANGES AND REJECTION OF FINISHED PORTRAIT
On receiving an approved portrait, clients have 7 days to contact me about any required changes. If the portrait needs returning for alterations the client must cover the necessary shipping charges both ways.
DAMAGE IN TRANSIT
My portraits are packaged extremely well however in the unlikely event that damage occurs during transit please send a photo of the damanged artwork immediately. The artwork must be returned to me and a new portrait will be drawn at no cost. The new portrait will be added to my client waiting list.
WAITING TIME
I often have a client waiting list and waiting time will depend on the time of year and number of other portraits booked in my schedule. I will provide an estimated completion date upon your enquiry. For specific dates (e.g. for a birthday) I will try my best to accommodate any special request.
PRIVACY POLICY
The artist will not sell, distribute or lease your personal information to third parties.
PRINTS
Whilst every care has been taken to assure accuracy of reproduction of prints according to their originals, the artist cannot guarantee a 100% likeness due to scanning settings, individual monitor/screen settings.
VAT & IMPORT DUTY
All items for sale including commission are not subject to Value Added Tax. Payment of import duty may be liable in some countries, which is the sole responsibility of the client.
GIFT CERTIFICATES
Vouchers expire within 12 months of purchase, this is just the time frame that the recipient must get in touch with myself
Gift Certificates can be bought for either an entire portrait i.e a full 10" x 12" or can be used for a cash amount with the recipient paying the difference i.e a £100 gift certifcate with the recipiet paying £100All international shipping costs are the responsibility of the buyer
Gift Vouchers are non-refundable and not exchangable for cash
All drawings completed by the artist will contain their signature, this must not be removed.
Prices are subject to change but you will not be charged more than what you are quoted.
The artist has the right to reject any commission for any reason.
COPYRIGHT/USAGE
The artist retains full copyright on all artwork that is produced, including mock-ups and prints. When a portrait is commissioned I reserve the right to display it in my website gallery and on my social media pages. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences.
PAYMENT
Payment in full is required upon completion of the portrait. Payment must be made in full before the portrait is sent to you. You can also pay via monthly instalments as long as payments are complete for the drawing of the portrait is due to commence. I accept PayPal or Credit Cards via a PayPal invoice for international payment and bank transfer for UK payments.
Most items are shipped within 3-5 business days from portrait completion.
Please be aware that I work on a first come first serve basis and waiting times can take up to 4 months so please contact me to make sure your portrait can be complete and delivered in the time you need.
SHIPPING
All orders are shipped securely with a tracking number to the address you provide. If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order.
CANCELLATIONS/REFUNDS
Clients have a 7 day money back guarantee from the date of paying their first instalment/in full to cancel their order, in which they will receive a full refund. Cancellations must be made by email, upon cancellation clients will lose their place in my waiting list. If clients cancel their order after 7 days have passed, the payment amount will be retained as loss of business, to cover the artist’s time, administration, emails, mock-ups, payment fees.
If clients cancel their order and work has commenced on the portrait, all payments will be retained to cover the artist time, administration, materials used. I reserve the right to profit from the portrait in anyway I see fit. Please contact me if you have any problems with your order and I will do my best to resolve any issue(s). I strive for excellent feedback and customer service, so don't hesitate to message me with any issues.
If for any reason I am unable to start your commission, any payments made will be refunded.
CHANGES AND REJECTION OF FINISHED PORTRAIT
On receiving an approved portrait, clients have 7 days to contact me about any required changes. If the portrait needs returning for alterations the client must cover the necessary shipping charges both ways.
DAMAGE IN TRANSIT
My portraits are packaged extremely well however in the unlikely event that damage occurs during transit please send a photo of the damanged artwork immediately. The artwork must be returned to me and a new portrait will be drawn at no cost. The new portrait will be added to my client waiting list.
WAITING TIME
I often have a client waiting list and waiting time will depend on the time of year and number of other portraits booked in my schedule. I will provide an estimated completion date upon your enquiry. For specific dates (e.g. for a birthday) I will try my best to accommodate any special request.
PRIVACY POLICY
The artist will not sell, distribute or lease your personal information to third parties.
PRINTS
Whilst every care has been taken to assure accuracy of reproduction of prints according to their originals, the artist cannot guarantee a 100% likeness due to scanning settings, individual monitor/screen settings.
VAT & IMPORT DUTY
All items for sale including commission are not subject to Value Added Tax. Payment of import duty may be liable in some countries, which is the sole responsibility of the client.
GIFT CERTIFICATES
Vouchers expire within 12 months of purchase, this is just the time frame that the recipient must get in touch with myself
Gift Certificates can be bought for either an entire portrait i.e a full 10" x 12" or can be used for a cash amount with the recipient paying the difference i.e a £100 gift certifcate with the recipiet paying £100All international shipping costs are the responsibility of the buyer
Gift Vouchers are non-refundable and not exchangable for cash